Linga Motors : Madurai, Tamil Nadu

On 24/07/2024, I entrusted my Yamaha FZX YC 150 bearing registration number TN 58BJ6082 to your facility for servicing. Following a confirmation call, I promptly arrived to collect my bike upon completion of the service. It was at this juncture that I encountered an unexpected situation regarding the payment process.

I had intended to settle the bill using my credit card, a method I typically find convenient and secure. However, I was informed of an additional charge that would apply should I opt to pay via credit card. This practice was unfamiliar to me and came as a surprise, as I have not previously encountered such conditions at any Yamaha dealership or service center.

Furthermore, I regret to report that the handling of this matter by your accounts in-charge, who identified himself during our interaction, was less than satisfactory. His approach struck me as dismissive and discourteous, which was disheartening given my expectation of professional service from Yamaha, a brand known for its customer-centric values.

As a loyal customer, this experience has left me with a sense of disappointment. I firmly believe that a reputable establishment such as yours should prioritize transparency and customer satisfaction above all else. I trust that you will address this matter promptly and take appropriate steps to ensure that such incidents do not recur, thereby upholding the standards that Yamaha is renowned for.
I would appreciate your earliest attention to this issue and look forward to your response. Please feel free to contact me at [your contact information] to discuss this matter further.

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